This website (www.rubysilver.com.au) is operated by Ruby Silver. Throughout the site, the terms “we”, “us” and “our” refer to Ruby Silver. Ruby Silver offers this website, including all information available to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated on the website.
By visiting our site and/or purchasing any item of jewellery from us, you agree to be bound by our terms and conditions. These apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
At Ruby Silver, we take your privacy seriously and will take all reasonable steps to protect your personal information. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
This statement outlines Ruby Silver’s policy on how Ruby Silver uses and manages personal information provided to or collected by it.
Your consent to this policy
Collecting your personal information
At times we are required to collect personal information in the normal course of providing services for our customers. We collect personal information through the Ruby Silver website.
The normal course of providing services includes but is not limited to processing orders, accepting purchase returns and providing information about our products.
The type of information Ruby Silver collects and holds includes (but is not limited to) personal information, including sensitive information, about:
- Your name, address and telephone number in relation to the delivery of goods or services relating to goods;
- Information in relation to where you purchased a product; and
- Your credit card information (handled only for the transaction and not stored) in relation to purchased goods.
Information that we collect through your use of Ruby Silver services may also include any publicly available information that is collected by common web server configurations.
Using and disclosing your personal information
We will use any information collected from you during the following activities:
· Website operation;
· Facilitation of online purchase;
· Provision of relevant consumer information;
· Provision of news or updates relevant to Ruby Silver;
· Notification of products that may be of interest to specific customers;
· Response to feedback and/or complaints;
· Address any potentially prohibited or illegal activities.
Ruby Silver will generally collect personal information held about an individual directly from that individual. On occasions people other than that individual may provide personal information – for instance, a store from which you have bought a product. You have the right to seek to deal with us anonymously or by using a pseudonym, but in almost every circumstance it will not be practical for us to deal with you or provide any services to you except for the most general responses to general enquiries, unless you identify yourself.
In relation to direct marketing, Ruby Silver will use your personal information for direct marketing where you have provided that information and you are likely to expect direct marketing. In those circumstances you will be sent direct marketing containing an opt-out option. If we use your personal information obtained from elsewhere we will still send you direct marketing information where you have consented and this will also contain an opt-out option. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing. We will never sell or distribute your personal information to direct marketing companies.
If after you opt-in to be contacted via our mailing list, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
Who might Ruby Silver disclose personal information to?
Ruby Silver may disclose personal information, including sensitive information, held about an individual to:
- Service providers in relation to your products;
- The companies for which we act as distributors (de-identified only); and
- Anyone you authorise us to.
Sending information overseas:
Ruby Silver will not send personal information about an individual outside Australia without:
- Obtaining the consent of the individual (in some cases this consent will be implied); or
- Otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.
Data security and quality
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss, and from unauthorised access and modification. We will also take reasonable steps to make sure collected information is accurate, complete and up-to-date when we collect, use or disclose it. To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete or out of date, and we will take reasonable steps to correct the information.
We may take steps to destroy or permanently de-indentify information when it is no longer needed. We may retain and use di-identified information.
The Ruby Silver store is hosted on Selz. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Ruby Silver’s data storage.
Although no method of transition over the internet or electronic storage is 100% secure, Ruby Silver uses PayPal and Selz as reputable service providers. Ruby Silver takes no responsibility for the successful processing of payments for the purchase of Ruby Silver jewellery, but will take every reasonable effort to aid this process where possible, and to abide by PayPal and Selz requirements.
Updating personal information
Ruby Silver endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update their personal information held by Ruby Silver by contacting us at any time at email@example.com.
The Australian Privacy Principles require Ruby Silver not to store personal information longer than necessary. Under the Commonwealth Privacy Act, an individual has the right to obtain access to any personal information that Ruby Silver holds about them and to advise Ruby Silver of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation.
To make a request to access any information Ruby Silver holds about you, please contact us in writing at firstname.lastname@example.org.
Ruby Silver may require you to verify your identity and specify what information you require. Although no fee will be charged for accessing your personal information or making a correction, Ruby Silver may charge a fee to retrieve and copy any material. If the information sought is extensive, Ruby Silver will advise the likely cost in advance.
How long will Ruby Silver keep my information?
Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed. In many circumstances however, it will be kept for statistical, research and marketing purposes as you will have consented to that in communicating with us.
Enquiries and privacy complaints
If you would like further information about the way Ruby Silver manages the personal information it holds, please contact us at email@example.com. If you have any concerns, complaints or you think there has been a breach of privacy, please also contact us at firstname.lastname@example.org. If we then have not dealt satisfactorily with your concerns via initial emails, we will then meet with you to discuss further.
Terms and Conditions
Communication of Items
Ruby Silver products are advertised online using multiple or single images of each item, and a product description. This medium is used to communicate the appearance of each piece of jewellery, as well as the size (if applicable). Items will be marked as 'Sold Out' when no longer available.
We have made every effort to display as accurately as possible the colours and images of our products however we cannot guarantee that your computer monitor's display of any colour will be accurate.
Looking After Your Jewellery
To keep your jewellery looking bright, occasionally clean it with a silver polishing cloth. Quality silver should tarnish over time. This is not a product defect.
Changes to Stock
Ruby Silver reserves the right to change at any time, the items advertised for sale on the Ruby Silver website (www.rubysilver.com.au) without further notice. Prices for our products are also subject to change without notice and we reserve the right at any time to modify or discontinue a product.
Ruby Silver products are available online through this website (www.rubysilver.com.au). These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
Ruby Silver website content is updated regularly. We reserve the right to change the content of this website at any time, and without notification.
Ruby Silver is actively present on Instagram and Facebook. Images and messages displayed through these mediums are a reflection of the life experiences of those who manage Ruby Silver, and in no way are displayed with the intention to offend, challenge or influence any viewer. Ruby Silver takes every reasonable effort to ensure that no political, religious or socially contentious view may be inferred from its presence within social media.
All Ruby Silver products are sourced from Northern India. The raw sterling silver material comes from various parts of Rajasthan and each product is created by local silver-smiths. The majority of our jewellery is hand-crafted, and so each piece is slightly individual.
Reasonable effort is continually taken to ascertain that each piece of jewellery is of excellent quality. The steps taken in this process include but are not limited to:
· Each jewellery piece is placed next to a magnet to test whether the sterling silver content is of a high percentage. No numerical testing is carried out to ascertain the exact sterling silver content.
· Every piece of jewellery is visually examined for any defects.
· Verbal agreement from the supplier as to the percentage of sterling silver being 92.5% in each piece is obtained.
Ruby Silver is not liable under any circumstance for any reaction, adverse or otherwise, to wearing our jewellery.
Products are advertised as per the information that Ruby Silver receives from producers, as Ruby Silver does not have direct input, influence or oversight of the production of any jewellery item.
To make an enquiry regarding anything on this website, please email www.rubysilver.com.au.
Orders & Shipping Policy
Prices & Payment
All product prices are quoted in Australian dollars. We reserve the right to change the price of our goods at any time and without notice.
We accept Visa, MasterCard and American Express payment methods, and all transactions are made via the online third party transfer facilities of either PayPal or Selz. By making any payment through this website (www.rubysilver.com.au), you represent that you are the owner of the method of payment, or you have permission from the owner for use of this method for purchasing Ruby Silver product.
Making your order
When completing an order please follow the online process as directed on the website. This will require you to provide an address for us to send the jewellery to. Please provide an address where your package can be left if no one is home at the time of delivery, as we do not require signatures upon delivery of Ruby Silver products. The package will be left at the delivery location if no one is there to collect it, and Ruby Silver holds no responsibility for the security of the delivery once left at the delivery location. We can deliver to all business, residential and PO Boxes.
Ruby Silver offers FREE, shipping for all orders within Australia and does not sell to customers based outside of Australia. Ruby Silver also offers Australian customers the option to select priority shipping for an additional cost of $3 per order and express 1-day shipping for an additional cost of $6 per order.
We use ‘Australian Post’ services for all domestic packages delivered within Australia. Once posted, the delivery of your order is carried out as per Australia Post’s business as usual procedures, in alignment with their terms and conditions and postal policies. Ruby Silver is not responsible if any item that may be damaged throughout the postal process.
Orders are typically processed between 1 and 3 business days pending product availability and credit card verification. Orders made on Saturday, Sunday or on Public Holidays will generally be dispatched within the following 1 to 3 business days.
For customers who have selected the FREE shipping option, orders may take 3 to 7 business days to arrive once processed, depending on the destination location. For customers who have selected priority shipping and paid an additional $3, orders may take between 1 to 4 business days. For customers who have selected express shipping and paid an additional $6, orders will take 1 day to arrive. Please note that payment for priority or express shipping does not impact the processing time of 1 to 3 days.
For orders completed on any third party online platform on which Ruby Silver advertises jewellery, additional or different postal conditions may apply. These additional or different postal conditions will either replace this Ruby Silver policy, or else will complement it. This Ruby Silver policy does not solely apply to customers purchasing from third party platforms.
If you require a personalised delivery schedule, please email www.rubysilver.com.au and we will see if we can help.
Once you have placed your order, you will immediately receive a confirmation of payment email from either PayPal or Selz, dependant on your chosen method of payment. You will receive an email from Ruby Silver when your order has been shipped as per the shipping selection made at checkout.
Please allow 5 business days after the expected arrival date (longer if ordered on public holidays) before querying your parcel, as once posted, deliveries will take varied amounts of time to arrive. If you do not receive your parcel in the timeframe anticipated plus 5 business days, as per your selected shipping method, please email email@example.com and provide us with your name, contact number and what was ordered so that we can follow up the status of your parcel for you.
Given AusPost confirms that your parcel has been lost in the mail, we will provide a replacement for your order at no additional cost to you. The replacement will be identical to your original order subject to product availability. If we cannot replace the original order with an identical product, we will provide jewellery options from which you can select a replacement. The replacement will be sent to you using the standard free shipping method. No purchase refund will be provided for lost product, only a replacement.
Cancelling an Order
An order can only be cancelled or changed up to the point that the order is shipped. If you contact us to cancel or change an order prior to shipping we will be very happy to respond to your request, otherwise please adhere to our ‘Product Refund & Returns Policy’. We pride ourselves on our prompt dispatch and shipping timing, so if you do want to cancel or change an order please must contact us immediately via email firstname.lastname@example.org.
Product Refund & Returns Policy
If you do not absolutely love your silver and meet the following conditions, we will gladly have it returned.
Our policy lasts 10 business days from the date you received your jewellery. If 10 business days have passed since you received your purchase, and you have not contacted us via email as per the below conditions, unfortunately we can’t offer you a refund or exchange.
To complete your return or exchange request, we require a receipt or proof of purchase, and that you follow the below.
1. Emailenquiries@rubysilver.com.au and provide:
· Your name
· The address provided with your order
· Item(s) purchased
· Date of purchase
· Reason for return
· Request for either an exchange or refund
Please note that the above details that are emailed to us, must match exactly to your recent order.
2. Mail your item(s) in their original packaging to:
PO Box 76
1626 High St
Glen Iris, 3146
Please note that:
· Returned merchandise must include Ruby Silver packaging and tags and be in its original condition. If the items have been worn extensively or damaged, we cannot offer a return or exchange.
· Refunds will be made in the form of the original payment. Once your return is received and processed, a refund will be issued for the merchandise amount. Please allow up to 10 business days for the refund to appear in your account.
· You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will not be responsible for lost return packages so you may wish to use a tracking number or some method of secure postage.
· Refunds or exchanges are only offered for goods purchased directly from this website (www.rubysilver.org.au) via our online store.
· Exchanges are subject to stock availability.
Once received we will notify you if you have met the above return conditions via email, and if successful, we will send out an exchange or refund as per your request. We have the right to inspect each return item and to assess at our discretion whether it meets the return conditions. If we do not deem it to have met these conditions (e.g. it is not in original condition) we are not under any obligation to provide a refund or exchange, and will instead return the item.
If you have any questions about your order, the products featured on this website or any general enquiry, please email email@example.com.